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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant MB-220 Exam Voucher

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Microsoft MB-240 Exam Voucher

Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Exam Voucher

$55.00$175.00

Description

Description


Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Exam Voucher

As a candidate for this certification, you are a functional consultant with expertise in customer service, dedicated to implementing solutions that prioritize customer satisfaction, quality, reliability, and efficiency. You design and optimize service management processes, working closely with solution architects and developers to deliver seamless service experiences. Your role involves coordinating with customer engagement administrators to enhance and maintain key components like omnichannel engagement, collaboration, knowledge management, customer feedback, and connected services. You should have a deep understanding of various customer service functionalities, including case management, knowledge management, queues, entitlements, SLAs, AI insights, and Omnichannel for Customer Service. Familiarity with tools like Microsoft Copilot Studio and Customer Voice is also essential. Your proficiency extends to understanding how the customer service application integrates with the broader Dynamics 365 suite and the basic principles of solution architecture. This knowledge will enable you to design and implement effective solutions that meet business needs and enhance the customer experience.


Microsoft MB-230 Exam Voucher Details:

Voucher Delivery: We ensure voucher delivery within 12 hours, using email as our primary delivery medium. Your voucher will be sent from our official business email address, providing a secure and reliable delivery process.

Voucher Application:  Our all Microsoft vouchers are applicable on the Pearson VUE portal, valid for both online and center-based tests, whether proctored or non-proctored.

Voucher Expiry/Validity: Our Microsoft exam vouchers come with a 30 to 60 days validity period, providing you ample time to schedule and complete your certification exam. Please ensure that you redeem your voucher and attempt the exam within this timeframe, as extensions are not available. Detailed information regarding the expiry will be provided in the delivery email.

 

Unsure about how to use your Microsoft MB-230 Exam Voucher? Our team is here to help. Contact us for detailed guidance and support.

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