Introduction

At MyITSuccess.com, we aim to provide a smooth and efficient delivery process for our online exam vouchers. This Delivery Policy outlines how we handle the delivery of vouchers, including the expected time frames, handling of delivery issues, and more. Please review this policy to understand our delivery practices.

1. Delivery Method

1.1 Voucher Delivery: Online exam vouchers are delivered via email to the address provided at the time of purchase. The delivery is managed through our official email system.

2. Delivery Time

2.1 Expected Time Frame: Vouchers are typically delivered within 2-3 hours of purchase. However, delays of up to 24-48 hours may occur. If a delay is anticipated, we will inform the customer beforehand. If the delay is unacceptable, customers may choose to cancel the order or request a refund as per our policies.

3. Handling Delivery Issues

3.1 Non-Receipt of Vouchers: If a customer does not receive their voucher, they should first verify that the email address provided is correct. If there is a technical issue or the email was not received, we are committed to resolving the problem. Customers may provide an alternative email address if needed, and we will resend the voucher accordingly.

4. Email Confirmation

4.1 Confirmation Email: A confirmation email containing voucher details is always sent upon successful delivery. If a customer does not receive this email, they should contact us, and we will resolve the issue as soon as possible.

5. Accuracy of Information

5.1 Providing Correct Email: To ensure successful delivery, customers must provide an accurate email address. If there are any issues with the email address or if delivery needs to be made to a different email, customers should contact us before the voucher is delivered.

6. Delivery Charges

6.1 No Delivery Charges: Due to the digital nature of our products, no delivery charges are applied. Vouchers are sent directly to the customer’s email address without additional cost.

7. Incorrect or Outdated Email Address

7.1 Liability for Incorrect Email: If a voucher is delivered to an incorrect or outdated email address provided by the customer, we are not liable for any issues arising from this. It is the customer’s responsibility to ensure that the email address provided is correct and current.

Contact Information

For any questions or concerns regarding voucher delivery, please contact us:

• Email: info@myitsuccess.com
• Contact Form: Available on our website’s Contact Us page.

Conclusion

By purchasing from MyITSuccess.com, you agree to the terms outlined in this Delivery Policy. We are dedicated to providing prompt and accurate delivery of your online exam vouchers and are here to assist with any delivery-related issues.