Microsoft Dynamics 365 Customer Experience Analyst (beta) MB-280 Exam Voucher

As a candidate for this exam, you’re expected to have a solid foundation in Microsoft Dynamics 365 Sales, particularly in understanding and optimizing the customer experience. This involves not just participating in or planning Dynamics 365 Sales implementations but also grasping the intricacies of an organization’s sales process from a seller’s perspective. Your role is to harness the capabilities of Dynamics 365, including Customer Insights, to configure, customize, and enhance the system to support and accelerate business solutions. You’ll need to be proficient in configuring both standard and premium features of Dynamics 365 Sales, implementing collaboration tools, customizing security settings, and extending functionalities with the Microsoft Power Platform. Moreover, deploying the Dynamics 365 App for Outlook and working with Dataverse solutions will be crucial. An in-depth understanding of components like leads, opportunities, accounts, contacts, and the broader Dataverse ecosystem, including tables, columns, and relationships, will be necessary. Familiarity with Power Automate and cloud flow concepts will also be advantageous as you work to create efficient, user-friendly solutions that align with the company’s sales objectives.